Return and Refund Policy
At SHARKZ, we want you to be fully satisfied with your order placed on Vibram Five Fingers.
Return Period
You have a period of 30 days from receipt of your order to request a return.
To make a return request, contact our customer service at:
Please include your order number as well as the Product(s) you wish to return.
Return Conditions
To be eligible for a return, the Product must be returned in a condition suitable for resale.
We particularly recommend:
- not wearing the shoes outdoors before confirming they are the right fit;
- keeping the original packaging and any accessories provided;
- not damaging, soiling, or deliberately deteriorating the Product.
Customer liability may be engaged in the event of depreciation of the Product resulting from handling other than that necessary to verify its nature, characteristics, and proper functioning.
How to Make a Return
Before any return, contact us at:
Our customer service will provide you with the necessary instructions to make your return.
Products returned without following the instructions provided by our customer service may result in additional processing delays.
Return Costs
Return costs are the customer's responsibility in the case of a change of mind, a sizing error, or the exercise of the right of withdrawal.
However, when a Product received is defective, damaged, or does not match the order, return costs are covered by SHARKZ under the conditions provided by applicable law.
Defective, Damaged, or Incorrect Product
If you receive a defective, damaged, or different Product from the one ordered, contact us as soon as possible at:
Please provide your order number, a description of the problem, and, if necessary, photographs showing the defect or error.
Our customer service will review your request and let you know the procedure to follow.
Refunds
After receiving and inspecting the returned Product, we will inform you of how your return will be handled.
When the refund is approved, it is made using the payment method used for the order, unless otherwise agreed.
Within the context of exercising the right of withdrawal, the refund is made in accordance with the timeframes provided by applicable law.
SHARKZ may delay the refund until the Products concerned are recovered or until you provide proof of their shipment, whichever occurs first.
Once the refund has been made by SHARKZ, an additional banking delay may be required before the funds appear in your account.
Exchanges
For a request regarding a change of size, model, or color, contact our customer service at:
We will let you know the options available based on stock.
Cancelling an Order
If you wish to cancel an order, contact us as soon as possible at:
If the order has not yet been prepared or shipped, we will do our best to cancel it.
If the order has already been shipped, it can generally no longer be intercepted. You may then request a return after receipt in accordance with this policy.
Contact
For any question regarding a return, exchange, or refund:
SHARKZ
58 rue de Monceau
75008 Paris, France